Customer Throws the Phone

I had a customer on the phone that was having trouble with his television.  Actually, he was not having trouble with the TV.  It was the cable box that was acting up.  It turned on, but would not accept any commands from the remote.  So basically, he had to get up off the couch to change channels.  I went through all the basic remote control troubleshooting techniques to no avail.  The thing would not work right.  I could tell that the guy was getting pretty pissed off, but I was trying my best to resolve the issue.  I then told him that he should contact the cable company as they should be able to replace the cable receiver or remote.  I suddenly heard, “It’s not the f—ing cable remote”!!, followed by some loud crashing noises.  I could then he him and his wife yelling at one another.  She was telling him that if he was going to throw a shit fit he could go somewhere else and do it.  This was quite entertaining.  A few seconds later, some hung up the phone.