We Are Too Soft On People

I have decided that as a general rule we in America are too soft on people in a retail environment.  I blame this firmly on Wal-Mart and there “the customer is always right” mindset that was started many years ago.  Not that they fully embrace this philosophy anymore, but they started this mess.  Now when crabby customers come into a small retail store, they expect the same treatment that they think Wal-Mart gives.  They get the shitty attitude and basically treat the sales people as something below them.  The funny part is that they came in to ask you for something.

According to IQ testing, I am in the top 1% of the population.  That means that 99% of the population is “dumber” than me.  I find this funny considering the attitude of people that come in our store looking for things.  I have seen the shittiest attitudes from people that might have average intelligence.  Just for fun I like to say sarcastic things in a manner that makes the comments sound good.  Maybe the customer will even think that I gave them a compliment.  But, I would really just like to be as blunt as possible with people.  Make them cry! Or run from the store in embarrassment.  Every person who has ever  done a stint in the retail world, knows exactly what I mean.  However, due to the fact that almost all Americans do not know how to accept any criticism.  I don’t think that sales people should just attack all the customers.  People that come in and admit that they have no idea what they are doing and they need help are the best customers.  They listen and respectful.  But, people how have no idea what they are doing and get shitty, really piss me off.

Customers Shopping at an Appliance Store

Just a quick observation.  Why do perfectly normal people turn in to complete assholes when they are shopping for an appliance.  They will walk into the store with the most adversarial mindset possible.  Remember that we are people too.  I personally want you to be satisfied with your purchase and I am not going to sell you something that you don’t want.  Even though my living is made from selling appliances to people, I don’t care if you walk out of my store without buying anything.  In fact, if your nasty about everything, I would prefer that you do leave without buying.  It saves many headaches for everyone.

Maybe this attitude comes from other shopping experiences, but maybe you should access the environment of the location you are shopping before getting an attitude.  If you don’t like the way they are selling, leave.  Go somewhere else.  Not every store believes in the “high pressure” sell.

Christmas Attitude

Has anyone else noted the attitude of people shopping at Christmas?  About 75% of the people shopping in our store seem to be grumpier than hell.  Are they stressed out because of Christmas?  Everyone needs to take a deep breath and wake up to the realization that Christmas is not supposed to be about giving the best gifts.  If everyone would relax, we could all get along much better.

Well to everyone out there Merry Christmas!  If you don’t celebrate Christmas, I’m fine with that too.  So have a Happy/Merry ________ (insert your preferred celebration here).  Thanks for reading.