Talking Too Much

This is a bit of advice for those customers who like to talk more than listen.  SHUT-UP!  When you are talking, you can not here what the person trying to help you is saying.  For example, a lady came in with a question about one of the major satellite TV providers.  She has an account with them and wanted to get an additional receiver to use in a different location.  Several attempts were made by our installer/sales person to ask various questions about her particular situation.  This was not going anywhere.  The installer told her that in order to have service in two physically different locations, she would have to open a separate account for the second location.  This, of course, resulted in another outburst about why should she have to pay for two separate accounts when she was the one using the service in both locations.  It is the rule.  Nothing we can do about that.  Well after further comment she was about to leave when she mentioned, finally, that the receiver was to be used in an RV.  Well shit, that changes everything.  You can add a receiver to an existing account for use in an RV.  You just have to call and send in a copy of the RV registration.  Over 45 minutes of BS could have been avoided if she had answered the questions earlier and not tried to talk so much. I doubt, however, that she learned anything from this.

Your “Friends”

You ever notice how your “friends” are out to screw you every time they get a chance?  I use the term “friends”; however you will notice that there are quotes around it, letting you know that I use it loosely.  Today for example, a “friend” came in wanting to buy a TV.  For some reason he thinks that a $1000 TV only costs a retailer like $250.  The guy was being a real ass about the whole thing.  I just suggested that he go and open his shop and he can deal with people like himself who think we have gigantic markups.  This was a loosing battle though.  No wonder so many small retailers go out of business.

Stupid Question of the Day 12/19/2007

Just a quick one before bed. This is a quote, “So how wide is the screen in a 26 inch television?” This is one of those that you stop for a second thinking that maybe its a joke.